Opening Hours: Monday, Tuesday, Thursday & Friday 7:30 AM – 4:30 PM • Wednesday 7:30 AM – close varies (3:00 PM – 4:00 PM, please check with reception) • Saturday 9:00 AM – 12:00 PM • Sunday 9:00 AM – 2:00 PM (Please check with reception.)

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Patient Information

Information At Your Fingertips

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:

  • Photo ID
  • A valid Medicare card
  • Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.

Fees

Springfield Doctors is a mixed billing practice. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.

We are still able to bulk bill eligible patient groups for most of the consultation types:

  • Children under 17 years of age
  • Patients over 65 years old
  • Commonwealth
  • DVA Gold Card holders
  • Health Care Card holders
  • Pensioner Concession Card holders
Services Item #FeeRebateOut of Pocket
Regular billings    
Short Consult3$43.95$20.05$23.90
Standard Consult23$80$43.90$36.10
Long Consult36$125$84.90$$40.10
Extended Consult44$165$125.10$39.90
Extended Consult91891$80$43.90$36.10
Specialised Billings    
Iron Infusion36$200$84.90$115.10
Implanon Insertion14206, 23$155$79.20$75.80
Implanon Removal30062, 23$180$104.15$75.85
Implanon Removal & Insertion14206, 30062, 36$300$180.45$119.55
Mirena Insertion35503, 23$255$123.45$131.55
Mirena Removal36$155$84.90$70.10
Mirena Removal & Insertion35503, 36$335$164.45$170.55
Antenatal16500$80$46.75$33.25
CBD Initial36$225$84.90$140.10
CBD Review36$120$84.90$35.10
Driver Medical (Trucks, Ubers) $200N/A$200
Driver Medical (Car) $120N/A$120
After Hours (Before 8am & After 6pm weekdays, After 12pm Saturday, All day Sunday    
Short Consult5000$43.95$33.80$10.15
Standard Consult5020$100$57.15$42.85
Long Consult5040$140$98.00$42.00
Extended Consult5060$185$137.40$47.60
Telehealth (Weekends)91891$95$42.85$52.15
Mental Health Care    
Review of GP MHCP2712$120$83.65$36.35
Mental Health Consult >20mins2713$100$83.65$16.35
20-39 min consultation2715$140$106.20$33.80
>40 min consultation2717$190$156.45$33.55
Follow Up Billings     
Follow Up23$65$43.90$21.10
After Hours Follow Up5020$80$57.15$22.85

*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.

* Other out-of-pocket fees might be applicable to Allied health and Pathology services.

  • Home visits
  • Discount home visits (for pensioners only)
  • Immunisation/Vaccines
  • Drive Medical Assessment (age75 or more)
  • IV medicine management
  • Travel Medicine
  • Procedures
  • Reports
  • Pre-employment
  • Skin Treatment

*Cancellation Policy: any appointments cancelled within 2 hours of the booked appointment schedule will attract a $50.00 cancellation fee to be paid on the day or the following visit.

Consultations booked between 7:30 am and 8 am will incur an after hour fee. 

Please call our reception at (07) 3118-5881 for more information.

Booking Appointments

Appointments may be booked in person or by calling (07) 3118-5881, Monday to Friday 09:00 am – 05:00 pm. Regular appointment times are 10 minutes. If you feel you need a longer appointment, please discuss this with the receptionist at the time of booking.

Appointments Types

Appointments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur. Walk-ins are -Welcome, New Patient -Welcome

Communication Assistance

Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945.

Correspondence

Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.

Facsimile

Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.

Computerised Records

Specific systems have been put in place to protect the privacy, security and integrity of our patient records. All staff are trained in computer security. IT Support oversees the maintenance and security of our computers.

Results

A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Springfield Doctors will attempt to contact you regarding any urgent results.

Confidentiality

All members of Springfield Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.

Afterhours Consultations

If you need urgent medical care and Springfield Doctors is closed, 13SICK booking lines are open from 6:00 pm on weekdays, 12:00 pm on Saturdays, all day on Sunday and public holidays. Please call an ambulance on 000 if your situation is an emergency.

Our Policies

Springfield Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71. All patient information is private and confidential, and disclosure to family, friends, staff, or others without the patient’s approval or as legally directed is prohibited.

Telephone Enquiries

We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.

Additional Information

Every staff member is bound by the signed privacy clause contained in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.

Additional Information

This practice has a strict no-smoking policy.
 

Complaints

We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.

If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward.  Your complaint will be investigated and you will be advised of the outcome.

However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the QLD health system, with the overarching aim of protecting the health and safety of individuals and the community.

Useful Resources

Laser Therapy

If your face has been left with blotches, scars, wrinkles, or lines for aging, acne, or too much time in the sun, laser skin resurfacing can assist your skin look older and healthier. 

The resurfacing of the skin with laser removes accurately layer by layer. The fresh skin cells that form during healing offer the skin a surface that looks tighter and younger.

Mole Mapping

For those at elevated danger of malignant melanoma, the word mole mapping generally relates to a monitoring program. To recognize and assess lesions of interest, it may include a clinical skin examination and dermoscopy.

Mole mapping is designed to diagnose melanoma by recognizing fresh moles or shifts in pre-existing moles at the earliest feasible point.

Wrinkle Treatment

Laser resurfacing is a method for removing the upper layers of skin using a wand-like laser tool. It is sometimes called “laser peeling” because it removes ancient skin cells to expose newer, more youthful cells. Since a laser is used by the method, a dermatologist has accurate control over the therapy depth, reducing complications to the surrounding tissue.

Photodynamic Therapy Face

It is a type of phototherapy or light therapy and becomes increasingly common as an acne treatment, especially in serious instances that do not react to other medicines.

Photodynamic therapy (PDT) can also work for other skin circumstances, such as sun-damaged skin, precancerous cells, and skin infection.

Forearms

Both skin type and genetics can determine if a individual receives crepey skin and it is more prevalent in elderly individuals, generally not appearing until individuals are in their 40s at least.

However, ultraviolet (UV) radiation is the most prevalent cause of crepey skin. The American Association of Dermatology claims that the most preventable cause of early skin harm is exposure to UV radiation.

Melanoma Detection

Early detection medical tests. Epiluminescence microscopy, or dermoscopy, is a painless medical method used to detect melanoma prematurely. The patterns of size, shape, and pigmentation in pigmented skin lesions can be evaluated by a doctor using a handheld device.

Skin Cancer Surgery

A specially trained surgeon performs the Mohs operation. First, the surgeon removes a very thin skin layer (including the tumor) and then microscopically checks the sample removed. If cancer cells are seen, it will remove and examine another layer.

Innovative Pain Laser Therapy

Additionally, studies indicate the effect of low-level laser therapy on pain, muscle spasm, morning stiffness, burns, carpal tunnel, and fibromyalgia.

Acute Chronic Musculoskeletal

Different types of manual therapy, or mobilization, can be used to treat people with spinal alignment problems. For some acute musculoskeletal pain, these techniques have been shown to speed recovery.

Post-Surgery Pain Management

Typically, severe pain can be handled effectively after surgery. Modern medicines for pain and anesthesia can regulate post-operative pain and assist cure your body. If you’re having surgery, after the operation it’s natural to have pain issues as well as the hazards associated with strong pain medicines. 

Sports Injury Pain Management

There are a number of therapy alternatives for pain relief that help decrease the painful symptoms after a sport injury, including: Minimally Invasive Treatment Options, such as Epidural Steroid Injections. Tenotomy percutaneous or fasciotomy. Biofeedback. Acupuncture. Diagnostic Injections. Therapeutic Injections.

Platelet Rich Plasma (PRP)

Platelet-rich plasma (PRP) injections in a focused mix of platelets from your own blood to bathe disturbed cells. Platelets are engaged in coagulation and wound healing, so the better hope is that they will “naturally” stimulate healing — regenerative medicine.

Body Sculpting

Liposuction, a surgical procedure with intrinsic hazards that many patients want to prevent, is the most frequently recognized treatment. There are now less invasive energy-based options, including energy-assisted liposuction, which is generally more gentle compared to standard liposuction. Recently, completely non-invasive treatments are showing up in the market but results are less predictable.

Facial Skin Assessments

You may experience some modifications in the appearance of your skins, but you are not sure which service would best suit your requirements. Or perhaps you understand instinctively now is the time to begin taking more interest in your skin’s health but don’t know where to start.

Whatever the reason, we’re here to assist our certified professional estheticians.

Acne Treatment

We recommended therapy scheme relies on your era, your acne type and severity, and what you’re prepared to commit to. For example, for several weeks, you may need to wash and apply medicines twice a day to the affected skin. Topical medicines are often used in conjunction with medicines you take by mouth (oral medicine).

Acne Scar Treatment

Active breakouts are sufficiently frustrating, but the acne scars can leave behind can feel quite diabolical. The nice news is that it is possible to treat acne scars. Atrophic scars on the face are most prevalent. Under the adjacent skin lies a depressed scar. They are created when insufficient collagen is produced while healing the wound. We can treat them safely

Microdermabrasion

Microdermabrasion is a minimally invasive skin tone and texture renewal operation. It can make sun damage, wrinkles, fine lines, age spots, acne scarring, melasma, and other skin related issues and conditions appear better.

Injectables – Botox

Fine lines, frown lines, lines of how-those-get-there. Whatever you call them, on your forehead, between your eyes, and crow’s feet, a few minutes of Botox can smooth wrinkles. This is a non-invasive FDA-approved therapy requiring zero downtime, so on your lunch break you can come in and remove these signs of aging.

Injectables – Dermal Fillers

Facial fillers are products that rejuvenate the skin of the face by decreasing or eliminating wrinkles, increasing scar depression, improving the lips and replacing the loss of soft tissue volume by facial injections. Our skin becomes more vulnerable with era to wrinkles and decay. Sun exposure and years of muscle motion (squinting, chewing, smiling) help break down the skin’s tissue.

Work Assessments including Work Cover

A workforce risk management instrument used to screen people for risk variables that may restrict their capacity to perform a job securely and efficiently is pre-employment medical assessments.

We provides extensive and detailed medical examinations, pre-placement and regular medical evaluations that can be tailored to your company requirements.

Travel Medicine Risk Assessment

We are happy to give travel health services to our registered patients. Our nurse utilizes up-to-date data to inform you about your health requirements around the globe. They can take most of the vaccinations and provide treatment prescriptions where necessary.

Many individuals take long-haul vacations that require complex vaccine classes.

Vaccinations

Recommended vaccines for all athletes. Inactivated tetanus, diphtheria, pertussis, influenza, hepatitis A, hepatitis B vaccines and live measles, mumps, and varicella vaccines (if immunity is not proven by a natural infection) are suggested consistently for adult elite athletes.

Chiropractor

Chiropractors use hands-on spinal manipulation and other alternative therapies, with the hypothesis that adequate alignment of the musculoskeletal structure of the body, especially the spine, will allow the body to cure itself without surgery or medication. Manipulation is used to restore mobility to tissue-restricted joints induced by traumatic events such as falling or repetitive stress.

Physiotherapy

Through motion and practice, manual therapy, education and counseling, physiotherapists assist individuals impacted by injury, disease or disability.

They keep individuals of all ages healthy, assisting patients to cope with pain and stop disease.

The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent.

Podiatry

Podiatry is treating foot and ankle illnesses. It is the medicine branch that deals with the foot and ankle almost solely. Podiatry involves treating minor diseases, such as ingested toenails, but may also include surgery to enhance chronic circumstances, such as bunions or foot pain.

Remedial Massage

Remedial massage is a complementary therapy aimed at treating muscles that are harmed, knotted, tense or motionless. For a number of issues affecting the muscles, tendons and bones, it is helpful.

Therapy

Each modality uses distinct methods or focuses on distinct outcomes — for example, cognitive behavioral treatment focuses on recognizing and challenging cognitive distortions and patterns of irrational thinking, while psychodynamic treatment seeks to detect unconscious disputes or repressed memories that may contribute to problems in the real world.

Audiology

Audiology is a fast-growing field and there is a definite need for audiological services. A domestic hearing research showed that about 16 percent of the population has a substantial hearing loss.

Laser and Traditional Acupuncture

Aser acupuncture is a form of acupuncture-like low-level laser treatment (LLLT). … Although proof from traditional Chinese medicine given an explanation for these consequences, the analgesic impacts of laser acupuncture have yet to be verified in a conclusive manner.

MyMedicare

MyMedicare

We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.

What is MyMedicare?

The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Springfield Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.

What are the benefits of MyMedicare for our patients?

The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.

Register for myMedicare

FAQ

Springfield Doctors is a mixed billing practice.
We Bulk bill patients 17 and under
DVA card holders
Concession and Pensioner card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.

Please use the online booking button on this page or call the practice on (07) 3118-5881 to make an appointment.

Please bring:

Photo ID

Medicare card

Any concession cards

Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (07) 3118-5881
Patient information and fees

Know what to expect before your visit.

Find Springfield Doctors billing information, consultation fees, appointment policies and the practical details you need before arriving.

Book on HotDoc Call (07) 3118 5881
Billing arrangements

Bulk billing for standard GP care.

Eligible standard GP consultations are bulk billed for patients with a valid Medicare card. Private fees continue to apply to procedures, non-rebatable services and patients without Medicare.

When a private fee applies

The updated schedule separates procedures with a Medicare rebate from services that are non-rebatable. Where a rebate applies, the table shows the fee, expected rebate and estimated gap.

WorkCover and TAC patients must pay on the day until their insurer supplies a claim number to the practice. Allied health and pathology services may have separate fees.

Please confirm fees when booking

Billing arrangements and Medicare rebates can change. Reception can confirm the expected fee for your appointment on (07) 3118 5881.

Fee schedule

Consultation and service fees.

The figures below come from Springfield Doctors' updated fee schedule dated 2 July 2026. Please confirm the expected fee with reception before your appointment.

Procedures with Medicare rebates

Fee, expected Medicare rebate and estimated gap

Procedure fees, Medicare rebates and estimated gaps
ServiceItemFeeRebateOut of pocket
Diagnostic biopsy of skin30071$103.00$51.85$51.15
Two diagnostic biopsies of skin30071 x2$154.50$77.80$76.70
Three diagnostic biopsies of skin30071 x3$180.25$90.80$89.45
Diagnostic biopsy of mucous membrane30072$125.00$51.85$73.15
Ablative treatment of 10 or more premalignant skin lesions30192$115.00$39.20$75.80
Removal of malignant skin or mucous membrane lesion by serial curettage or laser excision or ablation30196$200.00$125.20$74.80
Removal of malignant skin or mucous membrane lesion by cryotherapy using repeat freeze thaw cycles30202$125.00$47.90$77.10
Removal of subcutaneous foreign body with incision and exploration, with or without wound closure30064$185.00$109.00$76.00
Removal of superficial foreign body, including cornea or sclera30061$100.00$23.35$76.65
Aspiration of haematoma30216$100.00$27.15$72.85
Incision and drainage of abscess or haematoma, excluding aftercare30219$100.00$27.15$72.85
Removal of foreign body from ear, other than simple syringing41500$150.00$81.80$68.20
Superficial wound repair up to 7cm, not face or neck30026$125.00$51.85$73.15
Superficial wound repair up to 7cm, face or neck30032$150.00$81.80$68.20
Deep wound repair up to 7cm, not face or neck30029$165.00$89.25$75.75
Deep wound repair up to 7cm, face or neck30035$180.00$116.60$63.40
Toenail removal47904$130.00$56.05$73.95
Ingrown toenail wedge resection47915$250.00$168.10$81.90
Ingrown toenail treatment to nail bed47916$250.00$84.45$165.55
Dressing of localised burns30003$100.00$36.05$63.95

Patients without Medicare

Non-rebatable consultation fees

Consultation fees for patients without Medicare
ConsultationItemFee
Standard consultation23$100.00
Long consultation36$180.00
Extended consultation44$230.00
New baby without a Medicare card23$50.00
After hours standard consultation5020$130.00
After hours long consultation5040$200.00
After hours extended consultation5060$250.00

Private consultations and treatments

Non-rebatable fees

Private consultation and treatment fees
ServiceFee
ADHD first consultation$225.00
ADHD second consultation$215.00
ADHD third and following consultations$85.00
Iron infusion$180.00
Medicinal cannabis consultation, initial$150.00
Medicinal cannabis consultation, review$85.00
Travel consultation$85.00
Skin tag removal, under 10$120.00
Skin tag removal, over 10$170.00
Therapeutic injection serviceFrom $170.00
Driver medical, new patient$220.00
Driver medical, existing patient$200.00

Certificates, forms and records

GST is included where shown

Certificate, form and medical record fees
ServiceFee
CTP medical certificate$220.00 including GST
CTP medical certificate for patients without Medicare, item 36Contact reception
Total permanent disability form$600.00 including GST
Transfer of full records$50.00 including GST
Medical Attendant's Statement$600.00 including GST
Compassionate release of superannuation$180.00 including GST

Please ask reception to confirm which certificate or form is required and the applicable fee.

Lesion excision

Out of pocket amounts

Lesion excision out of pocket fees
Procedure areaOut of pocket
Neck and face$175.00
Body$150.00
Nose, eyelid, eyebrow, lip, ear, digit, genitalia or contiguous area$250.00
Appointment policy

Missed appointment policy

The updated fee schedule lists a $100 DNA fee after more than three missed appointments. Please contact reception as early as possible if you cannot attend.

$100 after more than three DNAs DNA means did not attend. Call reception on (07) 3118 5881 if you need to cancel or change your appointment.
New patients

Getting ready for your first appointment.

Please arrive at least five minutes before your consultation, or complete the online patient registration form before you arrive.

01
Photo identificationDriver licence, passport or another form of government issued ID
02
Valid Medicare cardNeeded for Medicare billing and rebate arrangements
03
Concession or DVA cardIf applicable to your billing arrangements
04
WorkCover detailsEmployer contact details are needed for claim verification
Complete patient registration
Practice information

Helpful details for a smoother visit.

01 / 08

Booking appointments

Book online through HotDoc, in person, or by calling reception. Standard appointments are approximately 10 minutes. Tell reception if you need additional time.

02 / 08

Longer appointment types

Health assessments, complex medical concerns and skin lesion procedures require additional time. Reception can help select the appropriate appointment.

03 / 08

Telehealth

Telehealth may be available in some circumstances. Call reception to confirm whether it is suitable and available for your appointment.

04 / 08

Communication assistance

Tell reception if you need a translator or communication support. Auslan interpreter bookings can be arranged through NABS on 1800 246 945.

05 / 08

Results

A follow up appointment is usually required to discuss results. Telephone advice is only given when authorised by your doctor. Urgent results are prioritised.

06 / 08

Correspondence and privacy

Medical information is sent using secure systems. Patient enquiries are not accepted by email, and personal health information is not sent to personal email addresses.

07 / 08

After hours care

When the clinic is closed, call 13SICK on 13 74 25 for after hours home doctor services. In an emergency, call 000.

08 / 08

Feedback and complaints

Please raise concerns with the clinic so the team can respond. Written complaints are acknowledged, investigated and followed up directly.

Frequently asked questions

Quick answers before you book.

001Is Springfield Doctors a bulk billing practice?

Eligible standard GP consultations are bulk billed for patients with a valid Medicare card. Private fees apply to procedures, non-rebatable services and patients without Medicare.

002What if I do not have a Medicare card?

A private fee is payable at the time of consultation. You may be able to claim part of the cost through private health insurance. Check with your insurer and confirm the expected fee with reception.

003How do I book an appointment?

Book online through HotDoc at any time, call (07) 3118 5881, or speak with reception in person.

004What should I bring?

Bring photo ID, your Medicare card, any relevant concession or DVA cards, and WorkCover employer details if applicable.

005What happens if I miss my appointment?

A $100 DNA fee applies after more than three missed appointments. Please call reception as early as possible if your plans change.

006How do I receive my results?

A follow up appointment is usually required. Telephone advice is only provided when authorised by your doctor, and the clinic will attempt to contact you about urgent results.

In a medical emergency, call triple zero.

For life threatening emergencies, do not wait for a GP appointment. Call 000 immediately or attend the nearest emergency department.

000
Springfield Doctors(07) 3118 5881 After hours doctor13 74 25 13 HEALTH13 43 25 84 Poisons Information13 11 26 Interpreter service131 450 Lifeline13 11 14
Important information

Fees and practice policies

The information on this page is general. Medicare benefits, MBS items, practice fees and billing arrangements can change. Final fees may vary according to the length and complexity of the consultation and the items billed.

Please confirm current fees and eligibility with reception before your appointment. Fee schedule dated 2 July 2026.

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